Make guest satisfaction

Some time ago in a ISO training, regular training is the first time contact, there is a word for sales, especially deep in my memory, is not just let guest satisfaction, should continue to make guest satisfaction, is the best than expected guest satisfaction. I think it really made me think for a long time. Never ask a guest if he or she is satisfied with our products and services, and following the principle of no news is good news. Only hope I can try to do better, I feel you always want to in front of the guests, considers for the guest, later still have to learn a lot from you, gradually improving, hope our business can also come back to pick lost, gradually widened again.